Terms And Conditions

1. Scope of Services

We provide development, hosting, SaaS products, mobile apps, managed services and related professional services. Exact deliverables, timelines and acceptance criteria are set out in the applicable Proposal, Statement of Work (SOW) or Order Form.

2. Deliverables & Acceptance

Deliverables are delivered per milestone or schedule in the SOW. Client will review deliverables within 14 days (or the agreed review period). If no material defects are reported within the review period, deliverables are deemed accepted.

Change requests outside the scope are handled via the change control process and may incur additional fees and timelines.

3. Fees, Payment & Billing

Fees are set in the Proposal/SOW. Development work is billed per milestone, fixed-fee SOW or hourly as specified. SaaS services are billed monthly or annually in OMR.

Unless otherwise agreed, payments are due within 30 days of invoice. Late payments may incur interest (1.5% per month or the maximum permitted by law) and service suspension if unpaid after notice.

4. Subscriptions, Trials & Refunds

Subscriptions auto-renew until cancelled. Trial periods expire automatically. Refunds are subject to the product-specific refund policy and are not guaranteed for custom development once work has commenced.

Clients are responsible for cancelling subscriptions; data retention and export options apply after cancellation (see Termination & Data Retention).

5. Hosting, Backups & SLA

For hosting services we aim for an uptime target of 99.9%. Scheduled maintenance windows will be communicated in advance where possible.

Backups are performed per the Service Agreement. Clients should maintain their own off-site backups for critical data. SLA credits (if any) and the mechanism for claiming them are defined in the Service Agreement only.

6. Third‑Party Components & Hardware Integrations

Third-party libraries, plugins, payment gateways, printers and hardware are governed by their own licenses and availability. We will identify required third-party components and costs during scoping. We do not guarantee compatibility with all hardware; a documented compatibility list will be shared for POS and device integrations.

7. Data, Privacy & Security

Client data remains the Client’s property. We store and process data while services are active. On termination we retain data for 30 days (or as otherwise agreed) to allow export; thereafter data may be deleted unless otherwise required by law.

We implement reasonable administrative, technical and physical safeguards. Absolute security cannot be guaranteed — clients should follow secure practices and protect credentials. Data processing is subject to our Privacy Policy.

8. Intellectual Property & Licenses

Unless agreed otherwise, custom deliverables are licensed to the Client upon full payment. We retain ownership of pre-existing tools, libraries and reusable components; use is licensed to the Client per the Agreement. Open-source components remain subject to their original licenses.

9. Client Responsibilities

Clients must provide timely access, approvals, content and any third-party account credentials required for integration. Delays caused by the Client may result in schedule changes and additional charges.

10. Support, Warranty & Maintenance

We provide a limited warranty for delivered services (e.g., 30 days) covering defects reported in writing. Ongoing support and maintenance are provided under separate agreements with defined SLAs, response times and fees.

11. Warranties, Liability & Indemnity

Services are provided "as‑is" except where an express warranty is provided in writing. To the maximum extent permitted by law, we disclaim implied warranties.

Our aggregate liability for direct damages arising out of or related to these Terms is limited to the total fees paid for the affected services in the prior 12 months. We are not liable for indirect, special, incidental or consequential damages.

Client agrees to indemnify and hold us harmless from third-party claims arising from Client data, content or Client's use of services in violation of these Terms.

12. Termination & Data Retention

Either party may terminate for material breach if not cured within 30 days after written notice. For non-payment we may suspend services immediately after notice.

After termination, Clients have 30 days to export data; we may delete data thereafter. Additional retention requirements can be agreed in writing.

13. Specialty Clauses — by product

14. Confidentiality

Each party will keep confidential information confidential and use it only to perform obligations under the Agreement. Confidentiality obligations survive termination for a period of 3 years (unless otherwise required by law).

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of Oman. Parties will attempt to resolve disputes in good faith; unresolved disputes will be subject to the courts of Oman or arbitration if separately agreed.

16. Changes to Terms

We may update these Terms. Material changes for active clients will be communicated in advance. Continued use after notice constitutes acceptance.

If you are an active client and do not accept a material change, contact info@pilxi.com to discuss.

17. Contact

Questions and notices: info@pilxi.com

This document is a general template and does not constitute legal advice. Consult a qualified attorney for enforceable, jurisdiction-specific terms.